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ITIL 2

Brief description, introduction. E.G.

ITIL is a collection of publications containing
the best practices in IT service management
.

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Introduction to the ITIL® methodology

Service management

Service life cycle

Service strategy

Communication Management Strategy

Transfer of the service

Operation of the service

Continuous improvement of the service

Completion of the training

ITIL® exam

Training Program

Acquiring basic knowledge in the field of ITIL, thanks to which participants will be able to participate in the management of IT services.

Training objective

Management staff and employees of IT departments.

Managers and support staff (Servicedesk)

Managers and employees of service companies from the IT sector

All interested in learning and applying ITIL recommendations in practice

ITIL is a collection of good practices that makes IT service management easier. This method, by defining goals and transparent guidelines for the course of each process, provides users with high-level IT services, while reducing their costs. Training participants will learn about the most important assumptions of ITIL, the structure of processes, concepts and principles of operation of an organization providing IT services based on best practices. The training provides the basis for effective IT service management.

Training description

Itil 2 

Gaining knowledge about processes, relationships, benefits and challenges in the ITIL® good practice library.

Gaining knowledge about the Service Lifecycle on which the functioning of the ITIL® library is based.

Understanding the process model that transforms the IT organization into a well-managed unit.

Getting to know the basic definitions and standard vocabulary in the field of ITIL®.

Benefits

More information about certification, description, course, procedures, exam... 

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Certificate

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Basic

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