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Introduction to the ITIL® methodology
Service management
Service life cycle
Service strategy
Communication Management Strategy
Transfer of the service
Operation of the service
Continuous improvement of the service
Completion of the training
ITIL® exam
Training Program
Acquiring basic knowledge in the field of ITIL, thanks to which participants will be able to participate in the management of IT services.
Training objective
Management staff and employees of IT departments.
Managers and support staff (Servicedesk)
Managers and employees of service companies from the IT sector
All interested in learning and applying ITIL recommendations in practice
ITIL is a collection of good practices that makes IT service management easier. This method, by defining goals and transparent guidelines for the course of each process, provides users with high-level IT services, while reducing their costs. Training participants will learn about the most important assumptions of ITIL, the structure of processes, concepts and principles of operation of an organization providing IT services based on best practices. The training provides the basis for effective IT service management.
Training description
Prince2-2
Gaining knowledge about processes, relationships, benefits and challenges in the ITIL® good practice library.
Gaining knowledge about the Service Lifecycle on which the functioning of the ITIL® library is based.
Understanding the process model that transforms the IT organization into a well-managed unit.
Getting to know the basic definitions and standard vocabulary in the field of ITIL®.
Benefits
More information about certification, description, course, procedures, exam...
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Certification
Target Group
PRINCE2-2
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Certificate
E-learning, On-line, Personal
Basic
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English, Czech, Slovak
2 days
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